ACS Broker Practice Test 2026 – Your Complete Exam Prep Guide

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Flight delay escalation procedure for a 3-hour delay: which action is required?

After a 3 hour delay, inform the customer by phone only

Wait until 6 hours before notifying anyone

Post on internal chat

Immediately email Cargodelays@aircharter.co.uk with the title '3 hour delay' and include route, operator, aircraft type and customer name; in the body update on delay; do this again for 6 hour delays and update on what is being done and who else has been contacted

The important idea is to handle flight delay communications in a formal, auditable way so the right people are informed quickly and there's a clear record. Immediately email Cargodelays@aircharter.co.uk with the subject “3 hour delay,” and include the route, operator, aircraft type, and customer name. In the body, give the current delay status and what actions are being taken, and note who has been contacted. For delays extending to 6 hours, repeat the update with what’s being done and who else has been informed. This approach ensures timely notification, traceability, and coordinated communication across operations, carriers, and customers. Informing by phone, waiting to notify, or posting only in an internal chat do not provide the same formal, auditable visibility.